Frequently asked questions

We offer air freight, ocean freight, road freight, customs clearance, warehousing, international shipping and project cargo services.

Fill out our quote request form with your cargo and route details, or contact us directly by phone or WhatsApp.

Yes, we share milestone updates by email and WhatsApp from booking through to delivery.

We work across automotive, pharmaceuticals, electronics, manufacturing, retail, FMCG, chemicals, textile and e-commerce, among others. See our industries page.

Air freight suits time-sensitive, high-value or perishable cargo where speed outweighs cost. Ocean freight suits larger volumes where cost efficiency matters more than speed.

Air freight is typically charged on chargeable weight — the greater of actual weight or volumetric weight — along with route and urgency.

Yes, we coordinate handling for perishable and temperature-aware cargo, subject to airline capability and route availability.

FCL (Full Container Load) books an entire container for one shipper. LCL (Less than Container Load) shares a container across multiple shippers, suited to smaller volumes.

Transit time depends on origin, destination and shipping line schedules. Our team will confirm expected transit time when quoting your shipment.

We coordinate ocean freight through major ports including Mumbai, Nhava Sheva (JNPT), Mundra, Chennai and Kolkata. See our locations page.

Timelines vary by cargo type, port and documentation accuracy. Complete paperwork filed in advance is the biggest factor in avoiding delays.

Export clearance covers shipping bill filing before departure; import clearance covers bill of entry filing and duty coordination on arrival. See our customs clearance page.

Incomplete documentation is a common cause of clearance delays and demurrage charges. We review paperwork in advance to flag gaps before cargo arrives.

Coverage depends on our partner network for the specific destination. Contact us with your route and we'll confirm availability.

Yes, multimodal shipments combining air and ocean legs can be planned when timelines or cost considerations call for it.

We can work with standard Incoterms such as EXW, FOB and CIF — let us know your preferred terms when requesting a quote.

Yes, short-term storage is available between transit legs, alongside longer-term inventory holding options.

Bonded warehousing options are available at select locations for cargo pending customs clearance. Contact us to confirm availability at your required hub.

Typically a commercial invoice, packing list, shipping bill and certificate of origin where applicable. Exact requirements vary by commodity and destination.

Typically a bill of entry, commercial invoice, packing list and bill of lading or airway bill, plus import licenses for regulated goods.